I think DishNetwork would have some trouble with their content providers if they allowed that. It would be way too easy to make copies of copyrighted material. I know, it is easy enough anyway but this would make it too easy.catnippants wrote:I must admit I'm somewhat disappointed to hear that I can't copy them off the 605 to play them on my PC...
Anyone having trouble getting working DishNetwork Plugins?
-
robertpetry
- Archos User
- Posts: 102
- Joined: Tue Oct 09, 2007 11:01 pm
-
catnippants
- Archos Expert
- Posts: 233
- Joined: Wed Apr 02, 2008 4:46 pm
Well that sounds a little odd to me. They don't allow you to copy copyrighted material to the 605 in the first place, and ANY of the material can be recorded directly from the dish outputs. Being able to move and play non-digitially-copyrighted material doesn't seem like too much of a stretch to me...robertpetry wrote:I think DishNetwork would have some trouble with their content providers if they allowed that. It would be way too easy to make copies of copyrighted material. I know, it is easy enough anyway but this would make it too easy.catnippants wrote:I must admit I'm somewhat disappointed to hear that I can't copy them off the 605 to play them on my PC...
Mike
-
savagemyth
- Archos Novice
- Posts: 26
- Joined: Fri Jan 25, 2008 9:37 pm
Still Waiting for TS
This is my second post here in this thread.
I bought a 605 wifi 160g in February from Archos, downloaded and installed the DishNetwork plugin. It worked flawlessly. That is, until the unit froze and the drive made only a buzzing noise.
After an RMA and 3 week wait for a replacement, I got the new unit, with new codes and serial number, of course.
Called TS to get new replacements for my old MPEG and Browser plugins, which he was very polite and sent them to me immediately while I was on the phone with him at Archos. Those work great.
The Dishnetwork plugin would not work, saying "Bad Plugin".
So called TS again to get a replacement issued.
The lady said i'd have to email Archos to do this, since their software is set to only let one registered plugin work per DN box.
That was over a month ago.
The last message included the new info that "Archos is resetting it's database so that more than one plugin can be downloaded by each user."
Hilarity.
Here's a transcript of the emails, with all the foot dragging and bullshit. Curious what response i'll get for this last one:
> > > > Detailed description of the problem :
> > > >
> > > > Received a new replacement unit for older malfunctioning unit.
> > > > Now cannot get dishnetwork plugin to work with new serial and
> > > > new Key
> > > > Results in "error 203 Bad Plugin" when installing this plugin.
> > > > Called
> TS
> > > > Phone
> > > > Support, she said send this email to TS to get new Dish Plugin,
> > > > as
> only
> > > > 1
> > > > plugin allowed per box/user, etc. and new plugin needs to be
> > > > emailed
> to
> > > > me
> > > > since box is the same. Serial number for my Dishnetwork 522 VIP
> > > > is
From: noreply@archos.com [mailto:noreply@archos.com]
Sent: Thursday, April 03, 2008 5:27 PM
To: savagemyth@sbcglobal.net
Subject: Technical Support
Confirmation page
Thank you. Your message has been sent to our technical support staff. You should
receive a response within 2 business days.
The following links may also help you to solve your question :
ARCHOS 605 WiFi FAQ (Frequently Asked Questions)
ARCHOS 605 WiFi Product Manual
ARCHOS 605 WiFi Product Firmware
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Saturday, April 05, 2008 10:10 AM
To: savagemyth@sbcglobal.net
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
noreply@archos.com,
Your information has been escalated, and it should be corrected within 24-48
business hours.
Thank you,
Tony H
Archos Technical Support
"savagemyth" <savagemyth> wrote:
> Has this been resolved yet? Would like to use my Archos FOR WHAT I
> BOUGHT
> IT FOR, Dishnetwork portable programming.
>
> Paul Lothary
>
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Tuesday, April 08, 2008 8:42 AM
To: savagemyth
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
savagemyth,
Once you plugin has been reset you will be contacted. Unfortunately, with this
plugin it does, as previously mentioned, take 1-2 business days because this
reset is on a corporate level and they are not in on the weekends.
Thank you,
Tony H
Archos Technical Support
-----Original Message-----
From: Paul Lothary [mailto:savagemyth@sbcglobal.net]
Sent: Friday, April 11, 2008 3:10 PM
To: 'Archos Support'
Subject: RE: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
If it's not going to be expedient to reissue this plugin with my new unit, would it
be possible to have my unit programmed with the old unit id numbers,etc.? This
plugin is the most important thing for me. Getting really disappointed and starting
to wonder if I'll have to go on ebay and buy a pocketdish used or sell this one or
what....
Paul Lothary
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Saturday, April 12, 2008 9:41 AM
To: Paul Lothary
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
Paul Lothary,
Unfortunately, that is not possible, if you haven't received your plugin yet,
I will gladly send this up again and get this pushed through as quickly as
possible.
Thank you,
Tony H
Archos Technical Support
"Paul Lothary" <savagemyth> wrote:
> Yes, please do. The only reason I keep dishnetwork, the only reason I
> upgraded to a 622 box ($150), and the only reason I upgraded from
> pocketdish
> to a 605wf was so that I can take TV with me in my semi on the road. My
> lemon unit has really screwed things up the last 5 weeks. Can you fix
> this
> for me as quickly as possible? It sucks when you've got free time stuck
> in a
> truck with nothing to do!!
> Sorry for sounding whiney, but it means a lot to me.
>
> Paul Lothary
>
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Saturday, April 12, 2008 4:19 PM
To: Paul Lothary
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
Paul Lothary,
Not a problem, I have sent it up again, corporate should get the escalation
first thing Monday and handle it accordingly.
Thank you,
Tony H
Archos Technical Support
"savagemyth" <savagemyth> wrote: (April 19)
> Still.... absolutely no contact from "corporate". Who or what department
> do
> I need to contact to see this through? Why is this such a big deal?
> Considering my options here.
>
> Paul Lothary
>
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Thursday, April 24, 2008 11:25 AM
To: savagemyth
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
savagemyth,
I have sent this information to a manager in that department. We have
restructured our plugin data base. You as the customer are now allowed to
download more then one dish network plugin. We are sorry for the delay but
this change took some time. I will have your new plugin as soon as possible.
Thank you,
Paul D
Archos Technical Support
-----Original Message-----
From: Paul Lothary [mailto:savagemyth@sbcglobal.net]
Sent: Friday, April 25, 2008 1:21 PM
To: 'Archos Support'
Subject: RE: [Ticket#: 20410596] ARCHOS 605 WiFi : Software : Humor
If we can d/l more than one plugin, then I should be able to download it myself?
How long is As soon as possible?
By Archos-time, 24-48 hours = 6-8 weeks.
In my world, As soon as possible = Today or first thing Tomorrow, no later.
Does that mean in Archos-time that ASAP = 4-5 weeks?
Would just like some clarification.
Or at least a straight answer, like:
"We're sorry, but the guy who runs that department is a pudwhacker, but he's doing
the owner's daughter, so my hands are tied. I'll see if I can hack in to his user
and get the plugin you requested"
Or
"We're sorry, but the woman in charge of that department quit and took her password
with her. We're waiting for management to ok the purchase order to have an outside
IT come in and clear out the password to get your plugin, in addition to payroll
records. Thank you for your patience."
Or
"We're sorry, Archos is bankrupt and has laid off 90% of our workforce personnel
that aren't from India until we can find someone dumb enough to buy this floundering
enterprise. Please give up on your plugin and buy a Zune instead."
Or just make up something, but at least give me a concise timeline on when I can
expect action.
Thanks,
Paul Lothary
You can see how frustrating dealing with Archos TS is now.
I bought a 605 wifi 160g in February from Archos, downloaded and installed the DishNetwork plugin. It worked flawlessly. That is, until the unit froze and the drive made only a buzzing noise.
After an RMA and 3 week wait for a replacement, I got the new unit, with new codes and serial number, of course.
Called TS to get new replacements for my old MPEG and Browser plugins, which he was very polite and sent them to me immediately while I was on the phone with him at Archos. Those work great.
The Dishnetwork plugin would not work, saying "Bad Plugin".
So called TS again to get a replacement issued.
The lady said i'd have to email Archos to do this, since their software is set to only let one registered plugin work per DN box.
That was over a month ago.
The last message included the new info that "Archos is resetting it's database so that more than one plugin can be downloaded by each user."
Hilarity.
Here's a transcript of the emails, with all the foot dragging and bullshit. Curious what response i'll get for this last one:
> > > > Detailed description of the problem :
> > > >
> > > > Received a new replacement unit for older malfunctioning unit.
> > > > Now cannot get dishnetwork plugin to work with new serial and
> > > > new Key
> > > > Results in "error 203 Bad Plugin" when installing this plugin.
> > > > Called
> TS
> > > > Phone
> > > > Support, she said send this email to TS to get new Dish Plugin,
> > > > as
> only
> > > > 1
> > > > plugin allowed per box/user, etc. and new plugin needs to be
> > > > emailed
> to
> > > > me
> > > > since box is the same. Serial number for my Dishnetwork 522 VIP
> > > > is
From: noreply@archos.com [mailto:noreply@archos.com]
Sent: Thursday, April 03, 2008 5:27 PM
To: savagemyth@sbcglobal.net
Subject: Technical Support
Confirmation page
Thank you. Your message has been sent to our technical support staff. You should
receive a response within 2 business days.
The following links may also help you to solve your question :
ARCHOS 605 WiFi FAQ (Frequently Asked Questions)
ARCHOS 605 WiFi Product Manual
ARCHOS 605 WiFi Product Firmware
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Saturday, April 05, 2008 10:10 AM
To: savagemyth@sbcglobal.net
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
noreply@archos.com,
Your information has been escalated, and it should be corrected within 24-48
business hours.
Thank you,
Tony H
Archos Technical Support
"savagemyth" <savagemyth> wrote:
> Has this been resolved yet? Would like to use my Archos FOR WHAT I
> BOUGHT
> IT FOR, Dishnetwork portable programming.
>
> Paul Lothary
>
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Tuesday, April 08, 2008 8:42 AM
To: savagemyth
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
savagemyth,
Once you plugin has been reset you will be contacted. Unfortunately, with this
plugin it does, as previously mentioned, take 1-2 business days because this
reset is on a corporate level and they are not in on the weekends.
Thank you,
Tony H
Archos Technical Support
-----Original Message-----
From: Paul Lothary [mailto:savagemyth@sbcglobal.net]
Sent: Friday, April 11, 2008 3:10 PM
To: 'Archos Support'
Subject: RE: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
If it's not going to be expedient to reissue this plugin with my new unit, would it
be possible to have my unit programmed with the old unit id numbers,etc.? This
plugin is the most important thing for me. Getting really disappointed and starting
to wonder if I'll have to go on ebay and buy a pocketdish used or sell this one or
what....
Paul Lothary
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Saturday, April 12, 2008 9:41 AM
To: Paul Lothary
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
Paul Lothary,
Unfortunately, that is not possible, if you haven't received your plugin yet,
I will gladly send this up again and get this pushed through as quickly as
possible.
Thank you,
Tony H
Archos Technical Support
"Paul Lothary" <savagemyth> wrote:
> Yes, please do. The only reason I keep dishnetwork, the only reason I
> upgraded to a 622 box ($150), and the only reason I upgraded from
> pocketdish
> to a 605wf was so that I can take TV with me in my semi on the road. My
> lemon unit has really screwed things up the last 5 weeks. Can you fix
> this
> for me as quickly as possible? It sucks when you've got free time stuck
> in a
> truck with nothing to do!!
> Sorry for sounding whiney, but it means a lot to me.
>
> Paul Lothary
>
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Saturday, April 12, 2008 4:19 PM
To: Paul Lothary
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
Paul Lothary,
Not a problem, I have sent it up again, corporate should get the escalation
first thing Monday and handle it accordingly.
Thank you,
Tony H
Archos Technical Support
"savagemyth" <savagemyth> wrote: (April 19)
> Still.... absolutely no contact from "corporate". Who or what department
> do
> I need to contact to see this through? Why is this such a big deal?
> Considering my options here.
>
> Paul Lothary
>
-----Original Message-----
From: Archos Support [mailto:archos_support@tims-support.com]
Sent: Thursday, April 24, 2008 11:25 AM
To: savagemyth
Subject: [Ticket#: 20410596] ARCHOS 605 WiFi : Software
savagemyth,
I have sent this information to a manager in that department. We have
restructured our plugin data base. You as the customer are now allowed to
download more then one dish network plugin. We are sorry for the delay but
this change took some time. I will have your new plugin as soon as possible.
Thank you,
Paul D
Archos Technical Support
-----Original Message-----
From: Paul Lothary [mailto:savagemyth@sbcglobal.net]
Sent: Friday, April 25, 2008 1:21 PM
To: 'Archos Support'
Subject: RE: [Ticket#: 20410596] ARCHOS 605 WiFi : Software : Humor
If we can d/l more than one plugin, then I should be able to download it myself?
How long is As soon as possible?
By Archos-time, 24-48 hours = 6-8 weeks.
In my world, As soon as possible = Today or first thing Tomorrow, no later.
Does that mean in Archos-time that ASAP = 4-5 weeks?
Would just like some clarification.
Or at least a straight answer, like:
"We're sorry, but the guy who runs that department is a pudwhacker, but he's doing
the owner's daughter, so my hands are tied. I'll see if I can hack in to his user
and get the plugin you requested"
Or
"We're sorry, but the woman in charge of that department quit and took her password
with her. We're waiting for management to ok the purchase order to have an outside
IT come in and clear out the password to get your plugin, in addition to payroll
records. Thank you for your patience."
Or
"We're sorry, Archos is bankrupt and has laid off 90% of our workforce personnel
that aren't from India until we can find someone dumb enough to buy this floundering
enterprise. Please give up on your plugin and buy a Zune instead."
Or just make up something, but at least give me a concise timeline on when I can
expect action.
Thanks,
Paul Lothary
You can see how frustrating dealing with Archos TS is now.
Last edited by savagemyth on Fri Apr 25, 2008 10:38 pm, edited 3 times in total.
-
robertpetry
- Archos User
- Posts: 102
- Joined: Tue Oct 09, 2007 11:01 pm
Well, hopefully it is working for you now.....
I finally got it to work yesterday. I think they have fixed the server issue. I am the OP and I can tell you that I was pretty frustrated by the wait but at least it is working now. I went to the site and created a new plugin yesterday and now all is good.
Finally.
I finally got it to work yesterday. I think they have fixed the server issue. I am the OP and I can tell you that I was pretty frustrated by the wait but at least it is working now. I went to the site and created a new plugin yesterday and now all is good.
Finally.
-
savagemyth
- Archos Novice
- Posts: 26
- Joined: Fri Jan 25, 2008 9:37 pm
Finally.... Success
Yep, finally they seem to have this fixed.
Downloading my Ghost Hunters Episodes now...
Downloading my Ghost Hunters Episodes now...
-
catnippants
- Archos Expert
- Posts: 233
- Joined: Wed Apr 02, 2008 4:46 pm
Re: Finally.... Success
Wow...you waited and dealt with this crap just so you could download episodes of Ghost Hunters? I could have saved you the trouble...they're not worth the bit space they take up....UFO Hunters is just as silly.savagemyth wrote:Yep, finally they seem to have this fixed.
Downloading my Ghost Hunters Episodes now...
Mike
-
savagemyth
- Archos Novice
- Posts: 26
- Joined: Fri Jan 25, 2008 9:37 pm
Re: Finally.... Success
Well that, and PBS stuff, history channel, etc.catnippants wrote:Wow...you waited and dealt with this crap just so you could download episodes of Ghost Hunters? I could have saved you the trouble...they're not worth the bit space they take up....UFO Hunters is just as silly.savagemyth wrote:Yep, finally they seem to have this fixed.
Downloading my Ghost Hunters Episodes now...
Mike
And don't tell anyone... but Desperate Housewives too!
-
robertpetry
- Archos User
- Posts: 102
- Joined: Tue Oct 09, 2007 11:01 pm
-
catnippants
- Archos Expert
- Posts: 233
- Joined: Wed Apr 02, 2008 4:46 pm
Re: Finally.... Success
Hehe...I had to pick on Ghost Hunters. I just can't figure out why every show about ghost hunting has to be campy, and the cast REALLY goofy. Regardless of whether you believe in ghosts or not, the show would be more credible if the cast actually acted credible. The same goes for shows about UFOs...savagemyth wrote:Well that, and PBS stuff, history channel, etc.catnippants wrote:Wow...you waited and dealt with this crap just so you could download episodes of Ghost Hunters? I could have saved you the trouble...they're not worth the bit space they take up....UFO Hunters is just as silly.savagemyth wrote:Yep, finally they seem to have this fixed.
Downloading my Ghost Hunters Episodes now...
Mike
And don't tell anyone... but Desperate Housewives too!
Oh well...enjoy.
Mike
-
savagemyth
- Archos Novice
- Posts: 26
- Joined: Fri Jan 25, 2008 9:37 pm
Ghost Hunters
Yeah, that's the thing - In the past there's been dozens of 'serious' shows with "professional parapsychologists" (if there is such a thing) that have bombed because it wasn't entertaining to watch a bunch of dweebs with their little meters and nutty psychics doing their thing. Ah well, good entertainment at least with this one.