Help! USB is not connecting

[taz]

Hi everyone, i have the archos player and it says its a device error in the car when i try to connect and i have plugged into every usb port and it wont accept it on my laptop. I have 3000 files on my mp3 that i cannot lose can anyone help. Thanks

[Remdale]

Where do you see the message(player or computer)? What is the exact text of the message?

[taz]

Hello there it says on my laptop USB has malfunctioned and device error when I play in the car

[Remdale]

Does it boot to OS? What exactly (video, music or any file) did you try to play in the car and what EXACT message did appear on the screen?

[taz]

Hi there it literally connects to the laptop says USB not recognised and in the car the Archos won't connect and says device error I can't extract the files either from the mp3

[Remdale]

I need to know exactly when does it says device error(during boot or connect). Is there an error code? Seems to be a hard drive problem. You could try to connect the hard drive directly to your computer with some IDE-to-USB adapter.

[taz]

It just says that the USB is not recognised but I'll try again later on today and send the description

[Remdale]

I need the message from the player, not the laptop

[taz]

The player is fine it's when it connects to the laptop or car it malfunctions I can play off it but I need to extract the files

[Remdale]

To extract needed files try to connect the hard drive directly to your laptop using IDE to USB adapter. It should work.

[taz]

I will need to buy one of these?

[Remdale]

Sure, but only if you really need those files. I recommend you to buy an SSD to replace your hard disk. I'm using SSD. It is much reliable than HDD.

[taz]

Sorry if this sounds stupid so I basically buy it then transfer the files to the laptop and get rid of the Archos? As it keeps breaking down

[Remdale]

You're right. But I recommend you to get another hard drive to find out what's the reason of your problem. If it will repeat then the player is damaged. Another reason could be bad connection. So in this case you should try another USB cable.

[taz]

Indeed thank you very much for your help