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I would like to accept the offer to trade in my out of warranty product for 25% off another product but could not get onto the page as instructed in my email. I was told by an employee to send a message and include RET-02-1402180557
you might want to talk to archos directly, this is a forum that has nothing to actually do with archos and is ran by fans of their products.
You can call them for confirmation. Archos products are great