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Problem with AV500

Posted: Fri Sep 06, 2013 8:23 am
by Maor
Hello,
My AV-500 Is stopped working.
When I connect the device into the computer / power I got the splash screen, but Its not startup.
Its stuck on this splash screen Image
the computer is not recognizing the device.

What can I do?
Thanks

Re: Problem with AV500

Posted: Fri Sep 06, 2013 9:18 pm
by fredc
Perhaps your hard drive has failed? There is a mode to boot without checking the hard drive. Connect to computer with usb when off, then hold down the lower menu button (menu down) all the time while switching on.

Otherwise the standard reset procedure is to hold the X button for longer than 20 seconds.

Re: Problem with AV500

Posted: Sat Sep 07, 2013 9:21 am
by Maor
fredc wrote:Perhaps your hard drive has failed? There is a mode to boot without checking the hard drive. Connect to computer with usb when off, then hold down the lower menu button (menu down) all the time while switching on.

Otherwise the standard reset procedure is to hold the X button for longer than 20 seconds.
Fredc thank you for the quick replay !

There is a big chance the h.d has a problem , it was giving errors for some times.
So i was trying to press this 2 buttons combination while the AV500 is conected to the pc with usb but no luck..
Image

It is totally not responding... Is there other way to Install on it the operating system>?

many thanks!!

Re: Problem with AV500

Posted: Sat Sep 07, 2013 11:54 am
by fredc
Bad news, I believe the operating system reads of the hard drive. If the drive is bust there's nothing you can do except a new drive. And because it is locked you need to get it from someone who can change the serial number.