Still Waiting RMA Replacement

10.1" 1280x800 wide-view capacitive, OMAP4460 Dual-core, 3G-optional tablet.
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swampfox
Archos Novice
Archos Novice
Posts: 3
Joined: Tue Nov 26, 2013 9:18 pm

Still Waiting RMA Replacement

Post by swampfox »

How long is it normal to wait for a replacement for a dead 101 G9?
I sent it to Aurora IL. from Canada on the 5th of September. They said it would take 10/15 days to send one out.
Now here we are, 26th of November and still NOTHING.

I keep calling and on the 7th of November they said DEFINITELY will go out on the 22nd of November.
Called on the 23rd, said call back on the 26th.
Called on the 26th and they say we have no replacements.
They don't know when they will have any.

How long am I EXPECTED TO WAIT?
What kind of warranty is this?

Its not my fault that the G9 101 has shoddy manufacturing.
swampfox
Archos Novice
Archos Novice
Posts: 3
Joined: Tue Nov 26, 2013 9:18 pm

Re: Still Waiting RMA Replacement

Post by swampfox »

Good News.
Called today and they said it would be shipped on Wednesday 4th of December.
Almost 3 months. I should have asked, why the rush?
swampfox
Archos Novice
Archos Novice
Posts: 3
Joined: Tue Nov 26, 2013 9:18 pm

Re: Still Waiting RMA Replacement

Post by swampfox »

They sent the replacement tablet late Monday the 9th of December.
Received it Wednesday afternoon. WOW, 1 1/2 days from U.S. to Canada at this time of the year.
Much appreciated. All seams good.
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