New Mp3 Technology

News, Videos and everything else not fitting in other forums
Post Reply
fredc
Archos User
Archos User
Posts: 137
Joined: Thu Jan 07, 2010 10:39 pm

New Mp3 Technology

Post by fredc »

Has anyone else had problems with this company? I have ordered stuff in the past ok. Last month I ordered 2 batteries and a lead, one battery was corroded at the terminals and they sent the wrong lead. After several mails I got an answer from Lisa in Sales asking for a picture of the battery terminals (no mention of the wrong cable), which I immediately sent. Then nothing. I've mailed four times since then and copied each mail into the contact form on the website and they just do not reply. What is up with them?
roylovelock
Moderator
Moderator
Posts: 3334
Joined: Tue Nov 14, 2006 3:15 am
Location: essex uk
Contact:

Re: New Mp3 Technology

Post by roylovelock »

im sorry to hear that, ive used them a number of times in the past and never had any issues.
maybe they are out of the office etc.
do you have a phone number, sometimes that may get to the source quicker than email which could have easily ended up in the junk draw.
roy
COYI
fredc
Archos User
Archos User
Posts: 137
Joined: Thu Jan 07, 2010 10:39 pm

Re: New Mp3 Technology

Post by fredc »

I've now mailed them 5 times (to the reply I got from Sales), and copied each time into the contact form on the website, and no replies. I therefore must conclude they are not at all interested in customer satisfaction after sending out the wrong item. Avoid.
shamima
Archos Novice
Archos Novice
Posts: 6
Joined: Thu Nov 07, 2013 8:25 am
Location: Bangladesh
Contact:

Re: New Mp3 Technology

Post by shamima »

Please contact again and describe your problem very smooth. I hope that They are contact will very soon.
Thanks
[b][u][i]shamima[/b][/u][/i]
Post Reply

Return to “General”