I wanted to get the opinion of other Archos users on how I should deal with Archos over the issues I've had since I received my 80 G9.
I live in Florida and my fiancee is in New York due to his job. He bought me the Archos as a gift over a month ago. Yet I have had very little use and enjoyment out of my new tablet. He set everything up and shipped it to me. He said it was great and he wanted to get himself one.
I received the Archos and the internet immediately began to give me problems. The entire first week was spent trying to get the internet to stay on. I was not able to do much with it. The next week I finally decided to call Archos customer service to get help. After many days and ideas from the Archos techs that didn't work, they decided to setup an RMA. I still had to call back a few times because they had my name and address wrong on the RMA. Every time I double checked and asked them what am I sending back to Archos AND if I was going to get back a new Archos, to replace my new Archos. By the time the RMA was correct, I unplugged it and the entire metal piece came out of the USB slot. Even though I barely used it, my brand new Archos was now broken. I called back customer service and they still said to just send it back, they will send a new one that would have the internet and would not be broken.
I did as I was told. I put everything back in the box, bought a post office box with insurance and tracking info. Over a week later they finally shipped it off to me and I received it in another week. In nearly a month I had yet to enjoy my tablet gift.
I received the shipment last week and opened it to find...an Archos unit only. I called back and they said that I was only supposed to send the unit. No accessories. The techs told me multiple times to send everything back. I also wanted to know even if i didn't send back the cord, why would I consider the box and manual an accessory? They promised to send me a new charge cord. However, I was also displeased to see that I sent back a brand new Archos, in both use AND looks, only to receive an Archos unit that was blurry and scratched like it had been kicked around for a few months. I asked over and over and was told I would receive a brand new unit. This customer service rep said I should not have been told that because they do not have new units only refurbished ones. She said I could do another RMA to get one that "looked better". I really did not want to spend another few weeks paying shipping to send an Archos unit back and forth until I received one that was both working and looked clean. I decided to just keep what I have. I was displeased but at least it should work.
I waited for the charge cord and could not use the Archos until I received it. I got it yesterday and charged the tablet. It was done last night. My family and I gathered in the den to watch our shows and I was excited to start setting up my "refurbished" Archos. My nieces 4 and 7 sat next to me to get a look at the tablet.
As I scrolled through the apps to go to "Settings" I accidently clicked a video program. Before I could hit the back button to continue setting up the tablet, my family and I were shocked to see (and hear) hardcore lesbian porn playing on my "clean, refurbished" tablet. My nieces had questions no one wanted to answer and once again I'm disappointed with everything Archos.
I called Archos today about the issue and ALL the issues I've had since owning and barely using the tablet and was just told that they would set up an RMA for me to send it back and get another refurbished one. I am VERY, VERY displeased with Archos and their customer service. The CS rep sounded like he could care less about my issues with the company and product and I really want to call back and see if I could speak to a manager. At most, I would just like to receive a new working Archos.
What should I do?