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PostPosted: Fri Mar 25, 2011 10:57 pm 
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Archos Novice
Archos Novice

Joined: Fri Mar 25, 2011 10:51 pm
Posts: 2
I can't register my brand new Archos 101. I get an error message:
"Unable to register your Archos.
This device is already registered."

Because of this I can't contact to the technical support on the www.archos.com.

What can I do?
Is there any other way to contact the technical support?


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PostPosted: Fri Mar 25, 2011 11:17 pm 
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Archos Expert
Archos Expert

Joined: Sat Dec 11, 2010 8:54 pm
Posts: 150
Location: Colorado USA
Call or Email them directly

Tech Support: 630-579-3526
9am ÔÇô 8pm CST (Monday ÔÇô Friday)
10am- 6pm CST (Saturday)

Customer Service: 866.489.4718
9am ÔÇô 8pm CST (Monday ÔÇô Friday)
10am- 6pm CST (Saturday)

USA
Archos Inc.
7951 E.Maplewood Avenue #260
Greenwood Village, CO 80111
UNITED STATES
Fax: 630 579-3515
Email: us-info@archos.com

France
Archos S.A.
12, rue Ampère
91430 Igny
FRANCE
Fax: +33 1 69 33 1699
Email: euro-info@archos.com

United Kingdom
Archos UK Ltd
PO Box 1420
Southampton
SO15 1WF
UNITED KINGDOM
Fax: 02 380 83 92 59
Email: uk-info@archos.com

Germany
Archos GmbH
Business Park Vierwinden
Konrad Zuse Str. 22
41516 Grevenbroich
GERMANY
Fax: +49 2182 570 41-70
Email: germany-sales@archos.com

China
Archos China (Shenzhen)
7A, Building 1, Financial base,
Hi-tech Park,Nanshan District
Post Code: 518057
Shenzhen, CHINA
Fax: +86 755-8373 4678
Email: china-sales@archos.com

_________________
A70 | A101


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PostPosted: Fri Mar 25, 2011 11:19 pm 
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Archos Guru
Archos Guru

Joined: Tue Nov 02, 2010 1:35 am
Posts: 551
sounds like someone sold you a returned item as new(not surprising). Why is it you can't call customer support, not that I expect they would help you? you just cant find the number? 630-579-3526

BUT I would STRONGLY suggest you return it to who ever you bought it from.


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PostPosted: Fri Mar 25, 2011 11:35 pm 
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Archos Novice
Archos Novice

Joined: Fri Mar 25, 2011 10:51 pm
Posts: 2
Thanks for the quick help!!!
I try to contact them.

I bought my tablet in Germany at a big consumer electronics retailer: Conrad Electronic.
It was this Thursday and the device was brand new...


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PostPosted: Sat Mar 26, 2011 10:25 am 
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Archos Expert
Archos Expert

Joined: Sun Jan 23, 2011 3:12 pm
Posts: 173
Make conrad give you a new one. You paid for new not for used.

_________________
Asus TF101 16Gb


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PostPosted: Sat Mar 26, 2011 4:52 pm 
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Archos Guru
Archos Guru

Joined: Tue Nov 02, 2010 1:35 am
Posts: 551
Zebulon5 wrote:
Thanks for the quick help!!!
I try to contact them.

I bought my tablet in Germany at a big consumer electronics retailer: Conrad Electronic.
It was this Thursday and the device was brand new...


Big stores often "accidentally" put returned purchases back on the shelves as new. It has happenned to me with best buy several times.

again I suggest returning it.


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PostPosted: Tue Mar 29, 2011 1:19 am 
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Archos Novice
Archos Novice

Joined: Wed Jan 05, 2011 12:57 am
Posts: 46
I bought a used one and had the same issue.

Go to the Archos site and register it via PC.

The issue you might want to consider is the warranty probably started when it was registered. And your receipt might not be acceptable because the date is post-registration. Meaning they may not fix it w/o the original receipt, so you may not have a warranty.

I would either return it, and if that's not an option, buy a new one locally and swap it out, but tell them it's defective so it ends up where it should, at Archos. Keep in mind the box has the serial number, so make sure you return the used one with the matching box.


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