Are YOU FED UP with Archos? Read this thread...!

[jack.wh]

KEEP POSTING REPLIES - WE NEED AS MANY AS POSSIBLE!

Hello.

I, like many of the users here, am appalled by Archos's customer support. A load of rubbish IMO. Anyone on this forum could help me better than them.

Also, like many of the users here, I am also appalled by the fact that I paid £120 for my 605 WiFi and yet still it has bugs. It annoys me greatly that I pay that much of my well saved cash only to get a device that lets me down on numerous occassions.

I've contacted Tech Support about it but what use were they?

Let's take it straight to the top.

Below you will find a web address. If you too think Archos can do better... visit it. We, the customers, expect better.

http://eow.jamroll.net/archoscampaign/archos.html

Maybe this has been done before but never mind. Once I have enough submissions I'll send it straight to Henri Crohas himself. I have his email. And the emails for several other big names in Archos.

Thanks,

Jack

BTW, a useful thread to look at also might be this: http://forum.archosfans.com/viewtopic.php?f=25&t=16813

[jack.wh]

You guys are doing great! 9 fantastic responses so far... keep it up!

Before anyone asks I'm not doing this just to see what people say - I'm genuinely angry about Archos and finally I think we can truly let them know.

I've been doing my research and I'm taking this straight to the top - if they don't get the message from this I'll jump down a well.

A couple of the great responses so far:

Sick to death of this company not following througth with their promises. Customer services are a joke my 605 is still pretty bug ridden, features such as flash simply dont work properly and the random crashes and lockups are enougth to drive you mad.

It's 80GB, why can't I play lossless audio?? THere's even a spdif output on my DVR station. Could be a great audiophile unit. Internet Radio plugin is unreliable. Where is the TV Portation, the HD plugin...how rediculous to charge 5 and 7 users for an HD plugin, it's just allowing higher resolution, not even using new codecs

[jack.wh]

28 replies so far... keep it up!

I'll send it to Archos when I get 50 methinks.

Happy Christmas y'all. Hope you get what you want*

- Jack






* Customer satisfaction

[jack.wh]

44 in!

6 more and I'll send it off

PLEASE - if you haven't already signed it, PLEASE do!

[soggycrouton]

I'll definitely sign it once I get my Archos and there's no Youtube support.

[soggycrouton]

I posted mine, did you get it?

[jack.wh]

I probably did, but I can't tell if it was you specifically as there's nothing in the log that says "soggycrouton" and I can't confirm your email address either. The way this works is once you click submit on the flash form, it saves your comments and details to a text file on the server - so I'm 99.9% confident yours is in there. If you tell me what email address or what name you put I can confirm it for you.

Anyway, we now have 59 replies! I do not have time atm to send this in (I have an exam coming up in a week, so I'm spending all my time revising ) but as soon as that's over and done with I will send this straight to Archos.

KEEP POSTING REPLIES - WE NEED AS MANY AS POSSIBLE!

Thanks to all.

[Elektronicki]

More than a month has passed.
Have I missed sth?
Jetz mach ma vorran......

[jack.wh]

Ooh, golly gosh I'd forgotten this thread existed

You can stop posting replies now!

About 2 weeks ago I sent the results off to Maria Minchelli (that names off the top of my head), Head of Archos PR in Europe - she promised me she would forward the results to Henri Crohas and Tony Limrick, Head of Archos Europe.

Unsurprisingly I have received nothing back, so after doing some rooting around online I have found both of their direct email addressess, and have forwarded it off to them.

We'll see what happens...