I noticed there is a small hole on the right hand side of the tablet (needle size) that resets the tablet but if you just hold the power button for awhile it will shut down and unfreeze. The you can go into settings to factory reset it.
Now my question is do you like this tablet? My son has one and I cant stand the fact that it is made for a child but is not child proof (durability sucks
). I mean the charging on this is really bad. The fact that he cant even play Temple Run is his issue. I already have had to send it back twice.