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 Post subject: New Mp3 Technology
PostPosted: Wed Feb 20, 2013 10:30 am 
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Archos User
Archos User

Joined: Thu Jan 07, 2010 10:39 pm
Posts: 137
Has anyone else had problems with this company? I have ordered stuff in the past ok. Last month I ordered 2 batteries and a lead, one battery was corroded at the terminals and they sent the wrong lead. After several mails I got an answer from Lisa in Sales asking for a picture of the battery terminals (no mention of the wrong cable), which I immediately sent. Then nothing. I've mailed four times since then and copied each mail into the contact form on the website and they just do not reply. What is up with them?


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 Post subject: Re: New Mp3 Technology
PostPosted: Wed Feb 20, 2013 7:11 pm 
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Moderator
Moderator

Joined: Tue Nov 14, 2006 3:15 am
Posts: 3332
Location: essex uk
im sorry to hear that, ive used them a number of times in the past and never had any issues.
maybe they are out of the office etc.
do you have a phone number, sometimes that may get to the source quicker than email which could have easily ended up in the junk draw.
roy

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COYI


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 Post subject: Re: New Mp3 Technology
PostPosted: Thu Feb 21, 2013 9:45 pm 
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Archos User
Archos User

Joined: Thu Jan 07, 2010 10:39 pm
Posts: 137
I've now mailed them 5 times (to the reply I got from Sales), and copied each time into the contact form on the website, and no replies. I therefore must conclude they are not at all interested in customer satisfaction after sending out the wrong item. Avoid.


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 Post subject: Re: New Mp3 Technology
PostPosted: Thu Nov 07, 2013 9:43 am 
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Archos Novice
Archos Novice

Joined: Thu Nov 07, 2013 8:25 am
Posts: 6
Location: Bangladesh
Please contact again and describe your problem very smooth. I hope that They are contact will very soon.
Thanks

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