4. Don't defrag or CHKDSK /r an Achos using a Win2k (or higher) PC.
It's been a source of problems in the past, and definitely shouldn't be attempted without a complete backup of media files. It's got something to do with the Archos being Linux/FAT32 and being defragged with a progam designed for NTFS (Win2K or Higher) via USB. (The culprit in my case was Norton Utilities SpeedDisk running on an XP, it completely screwed up the O/S.
So I won't defrag an Archos ever again - if you have the media files, plugins and firmware backed up - its just as easy to reformat and reload (which I ended up doing anyway).
21. Checking the HDD for surface errors
So you had a powerout or dropped your Archos during a HDD write?
You can get strange results using a NTFS based PC if you let it check your Archos as an attached drive (USB and Archos need to be recognised during POST). (In my case XP deleted the video folder..!
The best way I have found is to use Gibson Research's Spinrite 6, but this will only work on USB storage devices that are recognised during POST) because Spinrite operates under DOS. (IMHO Spinrite 6 is the best disk repair utility on the planet
22. Getting Archos to issue you with new Plugins if your unit has been repaired or replaced
Try this approach ...
Send an e-mail to [email protected]
requesting your replacement plugins with the following data...
Your First Name:
Your e-mail address:
Serial Number of your new Archos: CA0????????
Product Key of your new Archos: XXXX-XXXX-XXXX-XX
Attach a .PDF of the exchange or repair receipt as evidence (important).
Ring Archos Technical Support after 2 working days (and having got no e-mail reply) and insist that your request be "escalated" with the Web Team.
(It took me 6 working days to get an e-mail response that the database had been changed so that I could download the new plugins).
If you try the above method, it will put the onus on Archos to "do the right thing". Maybe they will do it faster for you....