Hi there. My hubby actually took the darn thing apart and switched the hard drive out with another one we had and it still would not work! I can't remember what happened. It started up, but it would not work right for some reason.
We have two that are still working and we do NOT use the playlist function on them anymore as I think that was what caused the problem with it. Something within the skipping a track or going backwards within the playlist makes it all upset.
It is really upsetting as we love the little "guys" that we still have! They are great otherwise. We have not actually seen the new video ipods that are out yet. Maybe they will be the replacements for these???? But they are not 20g are they